‎I am writing to thank your company and employees for the exceptional service provided to our family and home this past week… although it was after hours, your employees came to the house that evening and were able to locate the break and opened the wall ready for the repair. The next day I believe it was Pat and another employee… completed a complicated and difficult repair…  I just wanted you to know how appreciative we are… please extend to them our sincere thanks (to your employees).